Archives for 2021

Great customer service requires even greater IT — and it’s time for IT leaders to assume a central role.

Will bosses be eliminated? Will Africa become the new India? Will enterprises stop trying to collect so much consumer information? These are among the many topics addressed by Gartner’s most recent Top Predictions list.

Unexpected disruptions can happen to anyone — your own company or the vendors whose services you use. Here are three things to learn from the latest Facebook outage.

Versatility is an admirable trait in any IT team member. But what happens when a manager allows staffers to stretch their talents too far?

Successful IT Leaders collect and spend political capital through three main sources: their position, borrowing it from others and their personal power base.

Environmental, social, and governance reporting is growing in importance. Two big tech vendors recently announced new ESG solutions.

With data scientists topping the charts as one of the most in-demand roles globally, many organizations are turning to non-traditional employees to help find greater value in their information.

Vulnerabilities in the life cycle of open-source software development can start from tiny crumbs but grow into substantial issues.

For teams looking to adopt the product-led growth business model, look no further than the principles laid out by DevOps teams for guidance on how to do it right.